Privacy Policy

Privacy Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

1. Introduction

Welcome to Shadow at Flare Onirix ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, address, email address, and telephone number
• Credit card information and billing details
• Reservation details and preferences
• Passport or identification information as required by law
• Special requests or accessibility needs
• Communication preferences

2.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website information
• Location data (with your permission)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing reservations and providing hotel services
• Communicating with you about your stay
• Improving our services and customer experience
• Marketing and promotional communications (with your consent)
• Complying with legal obligations
• Preventing fraud and ensuring security
• Analyzing usage patterns and website performance

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in our operations
• When required by law or legal process
• To protect our rights, property, or safety
• In connection with a business transfer or merger
• With your explicit consent

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Opt-out of marketing communications
• Data portability
• Object to processing

8. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Updates to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on our website and updating the "Last Updated" date.

12. Contact Information

13. Governing Law

This privacy policy is governed by the laws of Ontario, Canada, without regard to conflict of law principles.